Return window
Add your confirmed return period.
RETURNS & REFUNDS
Returns, without confusion.
Clear information about return eligibility, damaged items, cancellations and refunds.
Item condition
Add your confirmed eligibility requirements.
Contact us first
Contact support before sending anything back.
01
Return eligibility
Explain your confirmed return window, eligible products and required item condition.
02
Non-returnable items
List any items that cannot be returned, including opened hygiene-sensitive products if this applies to your policy and local law.
03
Damaged or incorrect items
Explain how quickly customers should contact you and what photos or order information they should provide.
04
How to request a return
Tell customers to contact support before returning an item and explain that unauthorized returns may not be accepted.
05
Refund processing
Explain when refunds are reviewed, how approved refunds are issued and that bank processing times may vary.
06
Order changes and cancellations
Explain that customers should contact you quickly and that changes or cancellations may not be possible after fulfillment begins.