Shipping, made clear.

Orders are prepared before dispatch. Replace this paragraph with your confirmed processing timeframe and explain how weekends or holidays are handled.

Add your confirmed delivery estimates by destination. Make clear that these are estimates rather than guaranteed arrival dates.

Explain when customers receive tracking information and link them to your Track Your Order page.

Ask customers to contact support as quickly as possible. Explain that an address change may not be possible after fulfillment begins.

State clearly who is responsible for any import taxes, customs charges or local fees, based on your real store policy.

Explain when customers should contact you, what information they should provide and how your store handles carrier investigations or damaged deliveries.